Privacy Policy

Glow Med Clinics International respects the privacy of patients, website visitors and people who contact our clinic. We aim to handle personal and health-related information responsibly, confidentially and only for legitimate clinic and service purposes.

By using this website, submitting a form, contacting us through phone, email or WhatsApp, or requesting a consultation, you acknowledge the practices described in this policy.

Depending on how you interact with us, we may collect:

• Name, phone number, email address, age and gender.
• Preferred doctor, treatment, appointment date and time.
• Messages, questions, treatment concerns and feedback.
• Medical history, prescriptions, reports, photographs or other information voluntarily shared for consultation.
• Payment status, transaction reference or payment confirmation where applicable.
• Technical information such as browser type, device type, IP address, pages visited and approximate location.

Please only provide information that is accurate and necessary for your enquiry, appointment or treatment.

We may use your information to:

• Respond to your questions and appointment requests.
• Arrange clinic visits and online video consultations.
• Help select an appropriate doctor or treatment service.
• Send appointment confirmations, reminders and follow-up instructions.
• Process or verify payments where applicable.
• Maintain appropriate patient and service records.
• Improve our website, services, communication and patient experience.
• Prevent misuse, fraud, security incidents or unauthorised activity.
• Meet applicable legal, regulatory or professional obligations.

Information about your symptoms, medical history, reports, photographs, prescriptions and treatment concerns may be sensitive. We use such information only for consultation, treatment planning, clinical communication, follow-up and related administrative purposes.

Online Video Consultations

For an online consultation, information may be exchanged through video, phone, email, WhatsApp or another agreed communication platform. Internet-based communication carries some risks, including connection failure, unauthorised access or accidental disclosure. Please use a private device and a secure internet connection whenever possible.

Online consultation may not be suitable for every condition. The doctor may advise an in-person examination, test, emergency service or referral when necessary.

When you contact Glow Med Clinics through phone, email, WhatsApp or social media, your message and account information may be processed by the relevant communication provider.

• Do not send urgent or life-threatening medical concerns through website forms or social media.
• Avoid sending unnecessary identity documents, financial details or highly sensitive records through unsecured channels.
• Messages may be reviewed by authorised clinic staff to arrange appointments and provide support.
• Communication records may be retained when reasonably required for service, follow-up or record-keeping.

Our website may use cookies and similar technologies to remember preferences, support website functions, understand traffic and improve performance. Analytics tools may collect technical and usage information rather than medical details submitted for care.

You can restrict or delete cookies through your browser settings. Disabling some cookies may affect certain website features.

We may share limited information with:

• Doctors, authorised clinic staff and service providers involved in your care or appointment.
• Website hosting, email, booking, video consultation, analytics, payment or security providers.
• Professional advisers, insurers or authorities when reasonably required.
• Another medical professional or facility where referral or continuity of care is requested or appropriate.
• Law-enforcement or regulatory bodies where disclosure is legally required or necessary to protect safety and rights.

Service providers are expected to process information only for the services they provide and to apply appropriate safeguards.

Where online or advance payment is available, payment processing may be handled by a bank, payment gateway, wallet provider or another authorised service. Glow Med Clinics may receive limited payment information such as payment status, amount, transaction reference and payer name.

Please do not submit card PINs, passwords, one-time passwords or full banking credentials through a website message, email or WhatsApp chat.

We use reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, loss, misuse, alteration or disclosure.

No website, email, messaging platform, cloud service or electronic storage method can be guaranteed to be completely secure. Users should also protect their devices, passwords and communication accounts.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including patient care, appointment management, follow-up, accounting, dispute handling, security and applicable legal or professional record-keeping obligations.

Retention periods may differ depending on the type of information and the nature of the service.

Subject to applicable requirements and legitimate record-keeping needs, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Ask us to update your communication preferences.
• Request deletion of information that is no longer required, where appropriate.
• Withdraw consent for optional communications.
• Raise a privacy concern or complaint.

We may need to verify your identity before processing a request. Some information may need to be retained for clinical, legal, accounting or safety reasons.

A parent or lawful guardian should provide or supervise personal and medical information for a child or minor. We may ask for guardian details or consent before arranging certain consultations, procedures or communications.

This website may contain links to Google Maps, WhatsApp, social media, payment services, booking tools or other third-party platforms. Their privacy practices and security are governed by their own policies, not this Privacy Policy.

We may update this Privacy Policy when our website, clinic services, technology, payment methods, booking systems or legal requirements change. The revised date will be shown at the top of this page.

For a privacy question, correction request or concern about how your information is handled, contact Glow Med Clinics International.