Terms & Conditions

By accessing this website, submitting a form, contacting Glow Med Clinics International, booking an appointment or using any clinic service, you agree to these Terms and Conditions.

If you do not agree with these Terms, please do not use the website or submit an appointment or consultation request.

Website content is provided for general information, clinic communication and service awareness. We try to keep information accurate and current, but services, doctors, fees, schedules, availability and treatment details may change.

Information on this website should not be treated as a personal diagnosis, prescription or substitute for an examination by a qualified medical professional.

Treatment decisions depend on a patient’s medical history, examination, diagnosis, expectations, suitability and professional judgement. A service shown on the website may not be appropriate for every person.

• No website content guarantees that a specific treatment will be recommended.
• No treatment result can be guaranteed.
• The doctor may request tests, records, photographs or an in-person examination.
• The doctor may decline, delay, modify or refer a case when clinically appropriate.

This website, contact form, WhatsApp, email and social-media communication are not emergency services. Do not use these channels for severe allergic reactions, breathing difficulty, heavy bleeding, loss of consciousness, serious injury or another urgent or life-threatening condition.

Submitting a form or selecting a preferred date and time does not automatically guarantee an appointment. A booking becomes confirmed only after the clinic team or booking system sends confirmation.

• Doctor schedules and available slots may change.
• The clinic may contact you to offer a different time, doctor or service.
• Please provide accurate contact information.
• Arrive on time and follow any preparation instructions provided by the clinic.
• Patients may be required to complete consent or medical-history forms.

Please contact reception as early as possible if you need to cancel or reschedule. Repeated late cancellations, non-attendance or significant delay may result in loss of a booking slot or an advance payment, where a clearly communicated policy applies.

The clinic may also reschedule an appointment because of doctor availability, an emergency, technical problems or other unavoidable circumstances.

Online consultation may be offered to patients in Pakistan or overseas when considered appropriate. The patient is responsible for providing accurate information, using a suitable device and maintaining a stable and reasonably private internet connection.

• Online consultation has limitations because physical examination may not be possible.
• The doctor may advise an in-clinic visit, investigation or referral.
• A consultation may be interrupted or rescheduled because of technical failure.
• Meeting links and consultation access should not be shared with unauthorised persons.
• Recording a consultation requires prior permission from all relevant participants.

An online consultation does not guarantee a prescription, procedure, diagnosis or specific treatment recommendation.

Consultation, treatment and procedure fees may vary according to the doctor, service, complexity, products, investigations and treatment plan. The clinic may require full or partial advance payment for selected appointments, procedures or online consultations.

• Use only payment details officially provided by the clinic.
• Payment is not treated as confirmed until verified by the clinic or payment provider.
• Bank, wallet, currency-conversion or payment-gateway charges may apply.
• Prices may change before final booking confirmation or treatment consent.

Refund eligibility depends on the nature of the payment, appointment status, products ordered, resources reserved, consultation already provided and the specific policy communicated before payment.

Fees for a completed consultation or service are generally not refundable merely because a patient expected a different opinion, prescription or outcome. Any approved refund may take reasonable processing time and may exclude third-party transaction charges.

Patients are responsible for:

• Providing accurate identity, contact and medical information.
• Disclosing allergies, medicines, pregnancy, medical conditions and previous procedures.
• Following preparation, aftercare, medicine and follow-up instructions.
• Asking questions before agreeing to treatment.
• Attending scheduled follow-up when advised.
• Immediately reporting unexpected symptoms or complications.
• Treating clinic staff, doctors and other patients respectfully.

Medical, dermatological, aesthetic, hair and surgical outcomes differ from person to person. Results can be affected by health, age, skin or hair condition, healing response, lifestyle, aftercare, treatment adherence and other factors.

Before a procedure, the doctor may explain expected benefits, alternatives, limitations, possible side effects and material risks. A patient should not proceed unless satisfied with the explanation and consent process.

Clinical photographs may be requested for assessment, documentation, treatment planning and follow-up. Use of identifiable patient photographs, testimonials or case details for marketing or public education should require appropriate permission.

Users must not submit unlawful, misleading, abusive, infringing or unauthorised content through forms, reviews, messages or social media.

The website may link to Google Maps, WhatsApp, social media, booking software, payment providers, video platforms or other third-party services. Their availability, content, security and policies are controlled by those providers.

Glow Med Clinics is not responsible for an external service that is unavailable, inaccurate, compromised or used outside the clinic’s control.

Unless otherwise stated, website design, branding, written content, graphics, photographs, videos and other original materials belong to Glow Med Clinics International or are used with permission.

Content may not be copied, republished, sold, modified, scraped or used commercially without prior written permission, except where applicable law allows limited use.

To the extent permitted by applicable rules, Glow Med Clinics is not responsible for loss caused by reliance on general website information, inaccurate information submitted by a user, unauthorised third-party access, external-platform failure, internet interruption or use of services contrary to professional advice.

Nothing in these Terms is intended to exclude responsibility that cannot lawfully be excluded or to replace the specific consent, clinical and professional duties applicable to medical care.

Personal, appointment and health-related information is handled according to our Privacy Policy and applicable professional, security and record-keeping requirements.

Please read the Privacy Policy before submitting personal or medical information through the website or communication channels.

These Terms are intended to operate subject to the applicable laws, healthcare requirements and professional obligations relevant to Glow Med Clinics International and the services being provided.

Where possible, concerns should first be raised directly with the clinic so the matter can be reviewed and resolved appropriately.

These Terms may be updated when clinic services, doctors, website features, payment methods, booking systems or applicable requirements change. The updated date will be displayed at the top of the page.

Continued use of the website after an update means the revised Terms apply to subsequent use.

For questions about these Terms, appointments, payments or clinic services, contact Glow Med Clinics International.